Here is some of the legal stuff you need to know
www.madhatterjokeshop.co.uk . Established 1986.
Our Contact details:
The Mad Hatter Joke Shop
42 Princess Street
Yeovil
Somerset
BA20 1EQ
Tel 01935 471545
Vat Reg No. 75056236
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout & Pay' and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit and debit cards.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We charge a set fee of £4.75 (inc. VAT) per order, no matter how much you order and to anywhere in mainland UK.
STANDARD DELIVERY £4.75 (inc. VAT)
Orders are sent using 1st class post and most normally arrive within 3-5 days (however this service is not guaranteed and could take upto 10 days in some areas), larger orders are sent using standard parcel delivery and should be received within 5 working days, and a signature will be required. If an item has become out of stock we will contact you at the earliest moment.
URGENT DELIVERIES £10.00 (inc. VAT)
For a more urgent delivery service we can provide URGENT DELIVERY which will cost £10.00 for UK orders. We aim to dispatch urgent orders as soon as possible and will use a guaranteed FAST delivery service (normally 1 day) and ensure your order is tracked throughout, a signature will be required on delivery, or your parcel can be collected from your local Royal Mail sorting office or post office
PARCELFORCE £7.50 (inc. VAT) ( at Halloween only )
This service is for Halloween orders over 2KG .This service is only available to home and work addresses within mainland UK, a signature will be required on delivery. If you are not in to receive the order, you can re-arrange the delivery to a more suitable day via the Parcelforce website. After 2 failed attempts the parcel is returned to us, you will then need to pay the postage again if you want the parcel re-sent.
NON UK MAINLAND (over2 KG) £20.00 (inc. VAT)
We use Parcelforce for this service.
LOCAL PICK UP (Free)
This service is available to customers who would rather collect from our Yeovil store. You will be contacted when your order is ready for collection.
INTERNATIONAL ORDERS
All International / Europe orders will now be accepted.
The minimum postage for international orders is £20.00 (inc. VAT), we will inform you if there is any addional costs, you can then accept the extra charges or cancel your order if you wish. This delivery service can take about 7 days but may take upto 28 days, for a faster service please e-mail us for a price, most can be delivered worldwide in about 2-3 days. A parcel may incur Import Duties if delivery is made outside of the EU Member States. It is not our responsibility to pay such fees and any duties due to any country outside of the EU must be borne by the customer at arrival to their destination country.
Please Call 01935 471545 if you require anymore information.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For all orders 17.5% VAT is included. Item that are VAT free will not show this amount.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computers. Our computers then Encypt your card details again, ensuring your utmost security. They are not held in clear text on any web site.
Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
We will refund any item that is unused or unworn and is in its original packing. Send it back using Royal Mail Registered Post within 7 days. We will refund the cost of the item, however we do not refund postage fees.
(Please note : Due to hygiene purposes we do not accept returns for items such as masks, wigs and hats)